ticketing info

what does official ticket retailer mean?

Ticket Omaha is the only official source for tickets for the Holland Center and Orpheum Theater. If you purchase from a third-party ticket broker:

• You may pay more than face value for your tickets.
• Your seats are not guaranteed.
• We can’t contact you with important information about the show.

Get the best seats at the best price with award-winning service at Ticket Omaha!

accessing your mobile tickets

All tickets purchased through Ticket Omaha are available at wallet.ticketomaha.com.

• Log in using the Ticket Omaha account credentials used to purchase tickets.
• Present the revolving QR code for access — no screenshots or printing.
• (Optional) View instructions to bookmark the ticket wallet on your iPhone or Android's home screen.
• Tickets can also be added to your Apple Wallet.

You can share tickets with others anytime after purchasing.

1. Click the Share button and enter the recipient's name.
2. Select the ticket(s) you would like to share.
3. Agree to the terms and conditions and click Next.
4. Confirm your selection.
5. Click Share With Your Guest to share a link by text, email, or your preferred messaging tool.

Accepted Payments

Ticket Omaha accepts cash, checks, MasterCard, Visa, American Express, and Discover. Ticket Omaha does not accept checks less than two weeks before a performance.

You can also purchase and use a Ticket Omaha gift certificate!

Exchange and Refund Policies

All ticket sales are final and non-refundable unless you're a season subscriber using your ticket exchange flexibility benefit at least 48 hours before the original performance date.

Rescheduled or canceled shows
If an event is canceled or rescheduled, Ticket Omaha and/or the presenting organization will contact all ticket holders who have provided their contact information. For canceled shows, refund policies vary by the show. The options available to you will be included in the cancellation communication you receive.

For rescheduled shows, all tickets will be valid for the rescheduled date and will update automatically at wallet.ticketomaha.com. If you are unable to attend the new date, a deadline to request a refund will be included in the communication you receive.

View All Ticket Policies

Choosing Seats

For most shows, you have the option of viewing the seat map when you purchase online. Select your preferred section (ie: Orchestra, Balcony, or other available section) and use the legend to see all available price levels. Contact Ticket Omaha by phone or email if you'd like suggestions about which seats might best suit your needs.

General seating information 

At the Holland Center and Orpheum Theater:

• The letter in the seat number indicatesthe proximity to the stage. A is closest, and Z is the farthest away.
• Odd-numbered seats under 100 are on the left side of the hall when facing the stage. (Example: 59 and 61 are together.)
• Even-numbered seats under 100 are on the right side of the hall when facing the stage. (Example: 58 and 60 are together.)
• Center seats 100 and above are numbered consecutively. (111 and 112 are together.)

Accessible Seating

Wheelchair and scooter accessible locations are available where patrons can remain in their mobility devices or transfer to seats. Look for the designation when ordering online or contact Ticket Omaha. Seating options are also available for guests with visual and hearing disabilities, those in need of Bariatric seating, and those bringing a service animal. Please contact Ticket Omaha to purchase tickets with these seating requests.

Partial View Seating

When a seat is marked Partial View, a portion of the stage is out of view due to the scenery or stage equipment and may cause the ticketholder to miss parts of the production or performance. Partial view seats are discounted and non-refundable.