Frequently Asked Questions

What is simulcasting and how do I access it?
  • Simulcasting is the simultaneous broadcast of a live performance or concert at the Orpheum Theater or Holland Center to an online platform. Our simulcasts will only be available at the time of the scheduled live event and will not be recorded or archived for later viewing.
  • Once you purchase tickets to a live performance, you will automatically receive access to the simulcast option. To access the video:
    1. Log in to your Ticket Omaha account
    2. Click "Manage Account" at the top left
    3. Click "Digital Content" under the Account section
    4. Enjoy!
  • Please note the simulcast cannot be shared with or forwarded to others.
How do I access Mobile Tickets?
When should I arrive and what should I expect?
How do I get through security lines faster?
What is GalaPro?
Does Ticket Omaha accept cash, checks, or credit cards?
Does Ticket Omaha hold tickets or have a Will Call window?
What happens if I lose my tickets?
It looks like the seats I've ordered are not together. How can I be sure?
Are the Orpheum Theater and Holland Performing Arts Center accessible to patrons with special needs?
How do I choose my seat?
Where do I park?
Is there a dress code?
May children attend a show?
Is there a lost and found department?
I'd like to learn more about the Holland Center and Orpheum Theater.
Does Ticket Omaha offer gift certificates?
How will I know if a performance has been canceled?
May I return or exchange my tickets?
Who should I contact if I have trouble ordering online?
What are partial view seats?
Is this website fully secure?
What are Ticket Omaha's Hours?