Frequently Asked Questions

• Download the Ticket Omaha App and login with the same account you used when you purchased your tickets.
• Go to "Account & Tickets" in the navigation and click on "My Tickets".
• Select the event you are attending and the barcode will appear for scanning. Please note, barcodes will appear 48 hours prior to the event.
• Need to share a ticket? No problem, click on the ticket and then the "send to a friend" button. Enter their email and voila!

Entry Inspections
O-pa is committed to providing the highest standard of safety. All guests entering the Holland Center and Orpheum Theater will be required to pass security scanners upon arrival. Lobbies open 60 minutes prior to events. Lines can often get congested with last minute arrivals. Plan on arriving early to avoid lines and allow enough time to pass through security and find your seats.

The following items are not permitted into the Holland Performing Arts Center and Orpheum Theater:

• Water bottles
• Pocket knives
• Laptops
• Large bags or back packs larger than 14” x 14” x 6"
• Professional cameras (4” or greater)
• Video recording
• Audio recording
• Laser pointers
• Outside food or drink
• Hard coolers or similar containers
• Sealed packages of any kind
• Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
• Alcohol
• Illegal drugs
• No weapons of any kind, including lawfully concealed firearms 
• Selfie-sticks or other telescopic devices
• Flags, banners or signs
• Animals (unless a service animal)
• Any materials constituting unauthorized advertising or promotion
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Hover boards
• Any other items deemed inappropriate or dangerous by O-pa security

The following items are not permitted into the Holland Performing Arts Center and Orpheum Theater:

• Water bottles
• Pocket knives
• Laptops
• Large bags or back packs larger than 14” x 14” x 6"
• All cameras and recording devices are prohibited.
• Laser pointers
• Outside food or drink
• Hard coolers or similar containers
• Sealed packages of any kind
• Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
• Alcohol
• Illegal drugs
• No weapons of any kind, including lawfully concealed firearms 
• Selfie-sticks or other telescopic devices
• Flags, banners or signs
• Animals (unless a service animal)
• Any materials constituting unauthorized advertising or promotion
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Hover boards
• Any other items deemed inappropriate or dangerous by O-pa security

• Accessible seating positions throughout the halls.
• Accessible parking adjacent to the theaters.
• Accessible restrooms.
• Accessible backstage accommodations for performers and technicians, including accessible entries, dressing rooms and restrooms.
• Hearing devices available for checkout in the lobby areas of the Holland Center and Orpheum Theater.
• American Sign Language interpretation may be arranged in advance of performances at both facilities.
• Guide and service dogs are welcome!
• Audio Description (AD) for patrons with vision loss is provided free of charge in collaboration with Outlook Nebraska, Inc. Audio Description is provided upon request for performances at the Holland Performing Arts Center and Orpheum Theater. Patrons may arrange Audio Description through Ticket Omaha at least two weeks before a performance. A descriptive preshow begins 20 minutes prior to curtain. For more information contact Ticket Omaha at ticketomaha@o-pa.org.

• Odd-numbered seats are on the left side of the hall when facing the stage. (59 and 61 are together.)
• Even-numbered seats are on the right side of the hall when facing the stage. (58 and 60 are together.)
• Center seats are in the 100 level and numbered consecutively. (111 and 112 are together.)
• The letter in your seat number indicates your proximity to the stage. A is closest - Z is the farthest away.

• All electronic devices must be turned off or switched into silent mode during the performance.
• The use of any recording devices during the performance is not permitted.
• Snacks and beverages with lids are permitted in the Orpheum Theater.
• As a courtesy to other patrons, please dispose of all trash in the provided receptacles near the entrance doors of the hall.
• No smoking, including e-cigarettes, is allowed in the building.

Yes! Ticket Omaha offers gift certificates in any denomination that can be redeemed towards tickets to events on sale through Ticket Omaha or dining at ZINC and NRG Energy Ovations

Gift Certificates may be redeemed online at TicketOmaha.com, over the phone at 402.345.0606, in-person at the Ticket Omaha box office or at ZINC Dining, both located inside the Holland Center at 13^th and Douglas streets

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