Frequently Asked Questions

How do I access Mobile Tickets?
  • Download the Ticket Omaha App and login with the same account you used when you purchased your tickets.
  • Go to "My Account &Tickets" in the navigation and click on "My Tickets".
  • Select the event you are attending and the barcode will appear for scanning. Please note, barcodes will appear 48 hours prior to the event.
  • Need to share a ticket? No problem, click on the ticket and then the "send to a friend" button. Enter their email and voila!
When should I arrive and what should I expect?
How do I get through security lines faster?
What is GalaPro?
Does Ticket Omaha accept cash, checks, or credit cards?
Does Ticket Omaha hold tickets or have a Will Call window?
What happens if I lose my tickets?
It looks like the seats I've ordered are not together. How can I be sure?
Are the Orpheum Theater and Holland Performing Arts Center accessible to patrons with special needs?
How do I choose my seat?
Where do I park?
Is there a dress code?
May children attend a show?
Is there a lost and found department?
I'd like to learn more about the Holland Center and Orpheum Theater.
Does Ticket Omaha offer gift certificates?
How will I know if a performance has been canceled?
May I return or exchange my tickets?
Who should I contact if I have trouble ordering online?
What are partial view seats?
Is this website fully secure?
What are Ticket Omaha's Hours?