Frequently Asked Questions

When should I arrive and what should I expect?

Entry Inspections
Omaha Performing Arts is committed to providing the highest standard of safety. All guests entering the Holland Center and Orpheum Theater will be required to pass through metal detectors upon arrival. Guests are also subject to visual and bag inspections. Lobbies open 90 minutes prior to events. Lines can often get congested with last minute arrivals. Plan on arriving early to avoid lines and allow enough time to pass through security and find your seats.

The following items are not permitted into the Holland Performing Arts Center and Orpheum Theater:

• Water bottles
• Pocket knives
• Laptops or tablets
• Large bags or back packs larger than 14” x 14” x 6"
• Professional cameras (4” or greater)
• Video recording
• Audio recording
• Laser pointers
• Outside food or drink
• Hard coolers or similar containers
• Sealed packages of any kind
• Noise making devices of any kind (i.e. bells, whistles, horns, etc.)
• Alcohol
• Illegal drugs
• No weapons of any kind, including lawfully concealed firearms 
• Selfie-sticks or other telescopic devices
• Flags, banners or signs
• Animals (unless a service animal)
• Any materials constituting unauthorized advertising or promotion
• Drones (UAS-Unmanned Aircraft Systems) or other model aircraft
• Hover boards
• Any other items deemed inappropriate or dangerous by O-pa security

How do I get through security lines faster?
How do I access Mobile Tickets?
What is GalaPro?
When is Ticket Omaha open?
Does Ticket Omaha accept cash, checks, or credit cards?
Does Ticket Omaha hold tickets or have a Will Call window?
What happens if I lose my tickets?
It looks like the seats I've ordered are not together. How can I be sure?
Are the Orpheum Theater and Holland Performing Arts Center accessible to patrons with special needs?
How do I choose my seat?
Where do I park?
Is there a dress code?
May children attend a show?
Is there a lost and found department?
I'd like to learn more about the Holland Center and Orpheum Theater.
Does Ticket Omaha offer gift certificates?
How will I know if a performance has been canceled?
May I return or exchange my tickets?
Who should I contact if I have trouble ordering online?